Privacy Policy

1. Who We Are

KLARO is a professional IT equipment buying service operated by Digio FZ Co, registered in Dubai, United Arab Emirates. When we refer to "KLARO", "we", "us", or "our" in this policy, we mean Digio FZ Co trading as KLARO. Our website is klaro.ae. For any privacy-related inquiries, contact us at info@klaro.ae.

2. What Data We Collect

We collect information you provide directly when using our services:

3. How We Use Your Data

We use the information we collect for the following purposes:

4. Data Erasure of Purchased Devices

Every device we purchase undergoes a certified data erasure process using industry-standard software (Blancco) following NIST 800-88 guidelines. All personal data on purchased devices is permanently and irreversibly destroyed before the device is resold or recycled. You receive a signed data erasure certificate as proof of destruction. This process is compliant with the UAE Personal Data Protection Law (PDPL) and international data protection standards.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only with: service providers who assist in our operations (payment processing, logistics), when required by UAE law or regulation, or with your explicit consent. Any third-party service providers are contractually obligated to protect your data and use it only for the specified purpose.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, and in compliance with UAE legal requirements. Transaction records and data erasure certificates are retained for a minimum of 5 years for compliance and audit purposes. You may request deletion of your personal data at any time by contacting us at info@klaro.ae.

7. Cookies and Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects anonymized usage data such as pages visited, time on site, device type, and geographic region. No personally identifiable information is collected through analytics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to:

To exercise any of these rights, contact us at info@klaro.ae. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission. Access to personal data is restricted to authorized personnel only.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact

If you have questions about this privacy policy or how we handle your data, contact us at: